ABOUT ME

A small introduction about myself

Joao Pedro Albernaz

Like and work very well in a team, always do my tasks with efficiency and responsibility, offering an excellent customer service, I do my job with focus and passion. Highly specialized in Windows/Linux servers and networks, most specific highly advanced enterprise networks and carrier grade networks. I consider myself a forever student, so I’m always working on something on my lab at home or studying, my best friend is my book shelf.

My 5 Strengths

By CliftonStrengths

1. Responsibility

EXECUTING

People exceptionally talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty.

2. Learner

STRATEGIC THINKING

People exceptionally talented in the Learner theme have a great desire to learn and want to continuously improve. The process of learning, rather than the outcome, excites them.

3. Deliberative

EXECUTING

People exceptionally talented in the Deliberative theme are best described by the serious care they take in making decisions or choices. They anticipate obstacles.

4. Achiever

EXECUTING

People exceptionally talented in the Achiever theme work hard and possess a great deal of stamina. They take immense satisfaction in being busy and productive.

5. Intellection

STRATEGIC THINKING

People exceptionally talented in the Intellection theme are characterized by their intellectual activity. They are introspective and appreciate intellectual discussions.



Languages

Brazilian Portuguese

Native Language

English

Fluent

Spanish

Intermediate

TECHNICAL SKILLS

I can say i’m quite good at

Information Technology

  • Windows Server (2003, 2008, 2008R2, 2012, 2012R2, 2016, 2019)
    • Hyper-V, IIS, DNS, Active Directory, GPO, Logon Scripts, File Server, Clustering, Remote APP, Terminal Services, Backup Solutions, Exchange.
  • Linux and BSD Servers (CentOS, RHEL, Debian, FreeBSD, OpenBSD)
    • Apache, NGINX, Samba, Bind, Unbound, Snort, HA-Proxy, Bash Scripting
  • Windows Desktops (XP, 7, 8, 8.1, 10, 11)
  • Linux Desktops (Ubuntu, Debian, Mint, Pop_OS, Fedora)
  • Microsoft Office
  • MS Visio
  • Enterprise Networking
  • Barracuda Networks
  • F5
  • InfoBlox
  • RiverBed
  • Kemp LB
  • CloudFlare
  • RAID
  • IDRAC
  • iLO
  •  Servers
    • Dell, HP, IBM, Lenovo SuperMicro.
  • SAN and NAS
    • Nimble, NetApp, EMC, Synology, TrueNAS
  • Virtualization and Hyperconversion
    • Hyper-V, VMware, KVM, XEN, XCP-NG, Proxmox, VirtualBox
  • VOIP
    • FreePBX, Cisco, Avaya, Elastix, 3CX, Asterisk
    • Design and Deploy a Call Center
  • Oracle DB (XE, 11, 12C, 18C, 19C)
  • Mysql/MariaDB
  • MS-SQL
  • Cloud Platforms
    • Oracle Cloud, Amazon AWS, Microsoft Azure, Google Cloud, Digital Ocean, OpenStack
  •  Docker / Kubernetes
  • Office 365
  • Nextcloud / OnlyOffice
  • G-Suite
  • Telecommuting
    • WebEx, Skype, Microsoft Teams, Zoom, Jitsi
  •  Monitoring
    • PRTG, Zabbix, Grafana, Cacti, Nagios, The Dude, Splunk, NETSCOUT
  • Help-Desk
    • Troubleshooting
    • Laptop and Desktop Hardware Repair
    • Ticketing System
    • Remote Support (TeamViewer, WebEx Support, GoToAssist, VNC)
    • End User Support
  • WordPress, OpenCart, Magento, Joomla
  • VICI Dial
  • SolarWinds
  • Ansible
  • Sales Force
  • Trello
  • JIRA
  • Confluence
  • OpsGenie
  • QuickBooks (Technical Side)
  • Cyber Forensics
  • Security and Penetration Testing
  • Cloud Migration
  • Kali Linux
  • Data Recovery
  • Disaster Recovery
  • Data Destruction (DOD Standard)
  • Uninterruptible Power Supply and Power distribution for Datacenter
  • Some Programming Knowledge
    • PHP
    • JAVA
    • Python
    • C
    • C++
  • IP CCTV
    • Hikvision, Lorex, Pelco, Axis, Samsung, Sony

Telecom

  • Optical Networks Design
  • PSTN
  • TDM PBX
    • Nortel
    • Avaya
    • Panasonic
  • VOIP
  • Dial Plans
  • SMDR
  • NFAS
  • SecureLogix ETM
  • Media Gateway VOIP
  • OTA TV
  • Antenna Design
  • Structured Cabling
    • Cat 5E and Cat 6
    • Fiber
    • Coaxial
    • Twisted Pair
    • Audio and Video
    • Multi Pair (voice)
    • 66 Block
    • 110 Block
    • Patch Panel
  • Docsis Networks (CATV)
  • TDM Carrier
    • T1/E1
    • PRI
    • Bonded Systems
  • xDSL Networks
  • FTTx Networks
    • EPON
    • GPON
    • XGPON
  • RFoG
  • IPTV Multicast and Unicast
  • VSWR
  • OFDM
  • MER, BER and SNR
  • Mobile
    • CDMA
    • GSM
    • LTE
  • Microwave
    • Point To Point
    • Point To Mutipoint
    • Diversity Systems
    • 900Mhz, 2.4Ghz, 5.8Ghz, 11Ghz, 18Ghz, 24Ghz, 60Ghz
    • Mikrotik, Ubiquiti, Mimosa, Siklu, SIAE, Huawei, Nokia, Alcatel-Lucent, IgniteNet, RAD
  • DC Power systems for telecom (12V, 24V, 48V, -48V)
  • Ham Radio, Enterprise Radio Communication
  • FCC Regulations and Licensing

 

Networking

  • DWDM
  • CWDM
  • CDN
  • Metro Ethernet
  • Accel-PPP
  • RADIUS
  • Carrier Grade Networking
  • SDN (Cisco, Ubiquiti)
  • Wireless (Access Networks)
    • Cisco
    • Aruba
    • Rukus
    • Ubiquiti
    • Mikrotik
  • SD-WAN
  • Cisco CUBE
  • Cisco Call Manager
  • VOIP
  • IP PBX
    • Cisco
    • FreePBX
    • 3CX
    • Elastix
  • Multi-tenant VOIP
  • IPAM
  • Wireshark
  • Zenmap
  • Enterprise Networking
  • Data Center Networking
  • Cisco ASA
  • Internet Exchange
  • Load Balancer
  • Router/Firewall Vendors
    • Cisco
    • PF Sense
    • OPNSense
    • Mikrotik
    • Ubiquiti
    • VyOS
    • Vyatta
    • Juniper
    • Palo Alto
    • Fortinet
    • Sophos
    • SonicWall
    • Check Point
  • Switch Vendors
    • Cisco
    • Juniper
    • Dell
    • HP
    • Mikrotik
    • Ubiquiti
    • Extreme
    • Ciena
    • RAD
    • Netgear
    • Netonix
  • High Density Access WiFi
  • Firewall
  • IPv6
  • IP SLA
  • QoS
  • WireGuard
  • OpenVPN
  • GRE
  • L2TP
  • IPSEC
  • Logging
  •  Subneting
  •  NAT
  •  CGNAT
  •  DHCP
  •  PPPoE
  •  IPoE
  • EOIP
  •  OSPF
  •  BGP
  •  IS-IS
  •  EIGRP
  • VRRP
  • VRF
  • Static Routing
  • MPLS
    • VPLS
    • MPLS-TE
  • Layer 2
    • VLAN
    • VxLAN
    • Spanning Tree
    • Port Security
    • LACP
    • Storm Control
    • DHCP Snooping
    • QinQ
  • Proxy
  • SNMP
  • DNS (Authoritative and Recursive)
  • BRAS (Carrier Access)
  • Cisco ASR

Other

  • Ability to provide training to people
  • Being On-Call
  • Deep knowledge in documentation of networks and procedures
  • Compliance Procedures
  • Home and Business Automation
  • Data Center Design and Assembly
  • Video Editing
  • Cryptocurrency Mining
  • Tower Climbing
  • Ladder Safety
  • Bucket Truck trained
  • Tech Soup
  • A/V Systems
  • Audio and Video Broadcasting
  • Audio editing, recording and production
  • Live transmission (Webinars, meetings, and concerts)
  • Electrical Grounding
  • Electrical Systems (120V, 240V)

Work Experience

My previous associations

Jul, 2019
Present

SecureLogix

Senior Technical Support Engineer

Technical Support Engineers are responsible for delivering world class first and second tier support for all SecureLogix products and software as well as the supported operating systems, databases, data networks and telecom infrastructures.

Some of my daily technical tasks are:
- Troubleshoot, fix and provide training on SecureLogix ETM and PG systems.
- Troubleshoot and fix SecureLogix appliances (VMware virtual appliances running primarily CentOS and RedHat).
- Troubleshoot Cisco CUCM and CUBE integration related issues.
- Troubleshoot environments with Avaya SBC and SM, Oracle SBC and Audiocodes.
- Troubleshoot networks and firewalls in order to find possible problems that could be causing our appliances and SIP flow to not work properly.
- Troubleshoot SIP related problems. (Signaling with or without anchoring media).
- Troubleshoot and fix Oracle Databases XE, 12C, 18C and 19C.
- Troubleshoot and fix Windows Server related problems that could be causing an issue for SecureLogix software to run properly (GPO, Active Directory, Service accounts, permission levels, UAC).
- Troubleshoot, fix and maintain Linux servers. (Mostly CentOS and RedHad).
- Troubleshoot, fix and deploy VMs and OVAs via VMware ESXi and vCenter.
- Troubleshoot and fix SecureLogix Conductor call authentication solution and ProSBC.
- Troubleshoot dial-plan issues and find solutions to bring CDR records to be E.164 compliant.
- Troubleshoot carrier related problems on SIP, TDM (PRI and T1 CAS) and Analog circuits.
- Troubleshoot Cisco WSAPI.
- Troubleshoot SecureLogix hardware and Dell Servers, Process RMAs as needed for any of the parts that may present a problem at a customer site while they are on a service contract with SecureLogix.
- Collect and analyze packet captures and SIP traces.
- Work with Engineering/DevOps to identify critical security issues, coordinates patch testing in QA environments, and implements patches on production servers.


Some of my daily operational tasks are:
- Manage multiple, independent support cases simultaneously. Provide regular and accurate feedback to the customer, SecureLogix management and Sales as to the status of all on-going support cases. Indicate any outstanding issues and the need for escalation when required.
- Track cases, solutions and open issues while documenting them appropriately in Sales Force.
- Strive to close cases in a timely fashion.
- Always exceed customer satisfaction expectations throughout the support process.
- Consistently keep all of the account teams informed of all support activities for their customers.
- Consistently add, update, contribute to and review for accuracy, SecureLogix Knowledge Base articles, as they are a key way to document and inform the community on issues related to our products.
- Ensure all support cases are accurately and efficiently solved with professional excellence and engineering discipline.
- Identify systemic issues (i.e. multiple similar failures at one or several different customer facilities) and systems-level issues (the customer’s overall “system” including equipment other than ETM is not working correctly). Take leadership to solve these issues at the earliest possible stage.
- Ensure additional duties are adequately prioritized against existing requirements. Communicate any schedule changes to stakeholders immediately.
- Provide support during non-standard hours including after-hours support calls and rotating shifts.
- Ensure networks and systems used to provide customer support are administered in accordance with best commercial practices including account management, password management, physical access, electronic access, auditing, system backups, data integrity, segregation and protection of customer confidential information.

Some of my additional/eventual tasks are:
- Install and upgrade SecureLogix products when the installation team is overloaded.
- Maintain testing data center environment and systems we have on site for our internal use.
- Assist installation team on some problems they may encounter.
- Developed a better process for the remote configuration of SecureLogix hardware on RMA process.
- Implemented all the internal servers and systems for testing purposes.
- Create scripts to speed up and facilitate some of our routine tasks in databases and Linux Systems.
- Test SecureLogix products before release to the public to verify functionality.
- Document all of our internal process and systems in order to facilitate on future troubleshooting.
- Always trying to find a better and more effective way to improve our internal processes.
- Work with cloud infrastructure on AWS.
- Learn more about technologies, systems and tools that can facilitate my work.
- Continuous deep learning of SecureLogix Products and solutions.

Jan, 2019
Jul, 2019

Chater Communications

Headend Engineer

Assist ISP personnel with troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. May provide support for moderate services and other products

MAJOR DUTIES & RESPONSIBILITIES
- Responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE), Hubs.
- Transact HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards. Implement approved methods of procedure.
- Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.
- Setup and operate legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT's
- Responsible to analog and digital channel level measurement and quality testing along with periodically testing of equipment and quality of signal throughout the network.
- Install, maintain, and perform testing and required documentation of emergency alert systems.
- Implement and properly document with guidance all required Charter Engineering and FCC mandated PoP testing.
- Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
- Support and maintain protocol compatibility standards, develops and implements network enhancements.
- Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
- Work on one or more projects as a project team member, occasionally as a project team lead.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Execute network problem resolution and all required HE Proof of Performance Tests as needed. Also perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
- Preforms other duties requested by manager

Sep, 2018
Dec, 2018

Chater Communications

Field Engineer

Under minimal supervision, perform basic to complex installation, troubleshooting & repair of video, internet, phone services from tap to CPE or other demark locations for residential fiber & small to medium commercial customers. Test & repair network hardware for commercial customer services, as well as internal services within Charter Facilities. Provide exceptional service to customers as well as their technical reps, ensuring that Charter services interface as expected with business systems. Coordinate with customer site management for physical site surveys and conduct surveys on as needed basis. Complete Home Security survey, install and service Home Security services and equipment.

MAJOR DUTIES & RESPONSIBILITIES
- Perform basic to complex installation of & troubleshoot/repair coax-based phone, internet or video services in a residential and commercial environment (small to medium businesses) from the tap to the connection of CPE; including but not limited to, all necessary wiring of both interior & Exterior associated equipment in the forward & return signal path of the customer premise network.
- Survey, install, & maintain Wi-Fi Network products to include routers, gateway servers, Ethernet switches & wireless access points & other components within HFC-based customers.
- Interact with business customers & their reps, demonstrating an understanding of & regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose & correct service-related issues.
- Respond to equipment failures, trouble shoot & repair equipment while providing the customer with productive communications regarding repair process.
- Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter & a business customer.
- Educate customer on proper use of services & equipment, as well as the availability of online help options.
- Perform all work as necessary to conform to quality, security & safety control guidelines (Includes compliance with requirements outlined in applicable regulations such as OSHA and FCC & Following procedures as outlined in the CPNIQ, TQA, NEC, NESC, other Installation, Technical Operations, Safety Manuals & Employee Handbook).
- Adhere to TQA standards in accordance to company policy.
- Follow security procedures to prevent any unauthorized services.
- Assist in providing mentoring to non-commercial focused members of the Technical Operations teams.
- Utilize and demonstrate proficiency with tasks, tools, test equipment & information that will enhance business results.
- Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.
- Operate communications device in accordance with company policies.
- Operate a company vehicle in a safe & responsible manner; Clean, maintain, stock, & secure assigned vehicle & equipment, in accordance with company policies.
- For applicable systems: Perform repair & maintenance on voice systems; Installing, uninstalling & Reconnecting NEU devices and backup powering; Initiating DHCP script.
- Adhere to industry specific, local, state & federal regulations, as applicable

Jul, 2018
Present

Wise IT

Founder and Senior Consultant

Technology consultant for small and medium size enterprises and ISPs, working on Telecommunications, Networks, Voice, Security and IT projects. Providing my expertise as a service on a per-request/project basis. Projects usually are:
- Implementation and maintenance of Windows and Linux servers.
- Design and specification of wireless networks, L2 and L3 Networks, Firewalls, High-Capacity, Wireless backhaul and datacenters/server rooms.
- Implementation of monitoring and management software like SolarWinds, PRTG, Nagios, Zabbix and NetScout.
- Prepare Disaster Recovery strategies & test the same by restoring servers on a periodic basis.
- Deployment of Virtualization technology and hyperconverged infrastructure with VMware, XCP-NG, Hyper-V and Proxmox.
- Deployment of storage solutions such as SANs and NAS (Mostly TrueNAS, Synology, SAMBA, Windows NFS, NetApp and EMC).
- Implementation of VOIP solutions. (FreePBX, Cisco CUCM, Avaya SM and cloud solutions like Digium)
- Conversion of physical servers to virtual.
- Cloud migration.
- Patching of systems.
- Security analysis and penetrations testing.
- Understand customer business processes and goals and recommend technology solutions to improve those processes or achieve those goals.
- Solve complex technical problems.
- Manage complex technology projects including coordinating internal and external resources.

Mar, 2016
Jul, 2018

WISP

CTO - Senior Telecommunications and Networks Engineer, Business Partner

The MSP for IT grew and came the necessity to provide internet services to our MSP customers (datacenter colocation, cloud services, traffic transport, internet access and phone service). That’s when this entity came to be. We stated off by building our own datacenter to host those services. Then our second project was to grow our network outside our own building to be able to reach more customers. It stated off with a primary core tower and a few fiber and wireless backhauls to some other PoPs. The network grew to a total of 2 core Datacenters (Being both the edge of the network with BGP peering to 3 other carriers) interconnected by an OSPF and MPLS metro ring composed of Wireless and fiber backhauls forming a network of 8 main towers and other 26 aggregation towers to fulfill a total of 56 Points of Presence. Providing VOIP, Internet access and L2/L3 traffic transport to over 300 business customers and another 200 residential customers in Orange County. My job was to design, implement and maintain the entire network, including all the towers, PoPs and datacenters. Also, I was responsible for hiring and managing the entire technical team, as well as overseeing the field installers and technicians.

Jan, 2016
Jul, 2018

Server ISP

CIO - Senior Systems Engineer, Business Partner

That’s the mother company where the ISP started. I am one of the founders. On the beginning we started as a MSP for IT, that entity came to be from the necessity of 4 different companies to have a highly qualified and reliable IT provider for all of its IT needs. Most of the customers were on a contract basis but we did also execute some jobs on a per project basis. I was responsible for all the design and specification of projects we were executing, providing services, hiring and managing System Administrators, Help Desk analysts and Network Engineers to fulfill the company needs.

Apr, 2015
Dec, 2019

Next Up Foundation

Volunteer IT Director

Through skateboarding, art, and education Next Up is on a mission to break the cycle of illiteracy, drug use, gang involvement and drive social mobility among Anaheim youth. I Helped to provide IT materials and myself as a workforce to implement technology, networking, computer labs and educational material to the Foundation.

Jan, 2015
Jan, 2016

KTM

IT Director

- Provided troubleshooting and desktop support services for end users.
- Effectively builds and supported the standard Desktop imaging process.
- Supported Desktop migration to Windows 8.
- Deployed and Supported Windows Server 2008/2012.
- Deployed and Supported local and wide area networks.
- Help Desk to the end users.
- Deployed and supported new structured cabling for voice and data.
- Purchased and inventory IT equipment and company assets (Printers, Laptops, Desktops, Networking Gear, Servers, IP CCTV Cameras), as well as keep track of its warranties, usable supplies and decommissioning process.
- Deployed and Supported Hyper-V virtualization environment.
- Installed and configured software and hardware.
- Deployment, support and maintenance of CCTV IP.
- Maintained software updates and patches for Desktops and Servers.
- Deployed and Maintained network and email access via Active Directory and NTFS permissions.
- Provisioned VOIP phones and smartphones to end users.
- Monitoring of network equipment, disk space, and backups.
- Maintained hardware and software inventory.
- Developed expertise to train staff on new technologies.

Education

2015
2016

Computer Science

Orange Coast College

Not Graduated (1 Year Completed)
Costa Mesa - California - USA

2014

Electrical Engineering

Pontificia Universidade Catolida de Goias

Not Graduated (6 Months Completed)
Goiania - Goias - Brazil

2014

Computer Engineering

Pontificia Universidade Catolica de Goias

Not Graduated (1 Year Completed)
Goiania - Goias - Brazil

2014

Mathematics

Universidade Federal de Goias

Not Graduated (6 Months Completed)
Goiania - Goias - Brazil

2010
2013

Colegio Dinamico

High School

Graduated
Goiania - Goias - Brazil

Courses, Certifications and Licenses

2018
2021

MTCNA - MikroTik Certified Network Associate

Mikrotik

License 1810NA0884

2020

RH066x: Fundamentals of Red Hat Enterprise Linux

Red Hat

Certificate ID: 22beced524d148e1853b677bcca80bd7

2020

A+

CompTIA
2020

INF250x: Planning a Security Incident Response

Microsoft
2018

IPv6 Certified - Sage

Hurricane Electric
2020
2022

FreePBX Certified Essentials

Sangoma
2020

Digium Certified Asterisk Administrator - dCAA

Sangoma
2020

LFS101x: Introduction to Linux

The Linux Foundation
2020

LFS151.x: Introduction to Cloud Infrastructure Technologies

The Linux Foundation
2020

NDG Linux Unhatched 0320

Cisco NetAcad
2020

Splunk 7.x Fundamentals

Splunk
2019
2021

TechDirect Enterprise - Warranty Parts Dispatch

Dell EMC

PowerEdge, Storage (PowerVault), Cloud, Networking (PowerConnect), F10, EqualLogic, Compellent, Kace.

2020
2030

GMRS - General Mobile Radio Service

FCC

Call Sign WRFE995

GET IN TOUCH

Please feel free if you would like to have a chat.

CONTACT DETAILS

San Antonio - TX

[email protected]

www.joaopedroalbernaz.com